Full Service Outsource Billing:
Customer Service Center provides comprehensive outsource billing programs that remove all overhead of the billing, processing, filing, invoicing and posting of your accounts. Outsource programs are managed on an independent server, with continuous back up capability for data security and redundancy.
Many medical providers have found that maintaining an administrative department to manage the accounts receivable and patient management portion of their business is growing into an uncontrollable cost, especially when considering turn over and retraining issues when employees and management are promoted or leave the practice.
Customer Service Center can provide you with continuous provision of filing and billing management solutions that will reduce cost and assure uninterrupted service to your customers. This allows you to focus on the operations of your business, and the patients that keep your business growing!
Self-Pay Balance Program:
As a result of the overwhelming number of “self-pay” accounts that has been growing within the medical industry, we have developed a billing service program specific to serving these customers. Research within our client base has found that nearly thirty-five percent (35%) of medical services do not have health coverage, and even though its only 35% of your volume, it consumes approximately 60% of your customer service time and budget.
Not only does this take up the majority of your payroll time, it also reflects heavily on your financial costs as a result of repetitive contacts and invoicing. Customer Service Center, Inc. has been fashioned to handle these exact accounts through automation and streamlined processes that continue to satisfy all of the necessary contacts and invoices the customer requires to satisfy their account balance as a billing customer.
Providing electronic means of payment and recurring payment services, allows for prompt pay plans that stay on track, and eliminate many of the repetitive phone contacts to your staff. In addition, our outbound dialing capabilities allow for us to communicate to a volume of customers very efficiently, and maximize your “billing” returns.
All of this equates to one thing for you the client, more cash flow! Reduced internal overhead, higher account yield due to volume contact capability, automation of pay plans, possible insurance information obtained for filing, and finally all at a much lower contingency fee than collection processing.